What happenswhen something goes wrong.
We don't pretend everything is risk-free. Below is what we cover, what we don't, how we handle problems, and how to reach us when something needs attention.
Dead on arrival (DOA)
If a device arrives non-functional despite being verified before dispatch, we handle it.
Within 48 hours of delivery
Contact us immediately with photos/video of the issue. If confirmed DOA, we work out a replacement or refund based on the situation.
After 48 hours
We still help, but DOA claims are harder to verify. Report any issue as soon as you notice it.
Every device is verified before dispatch. We photograph the working state, check components, and confirm specs. This proof is shared with you before payment.
Warranty coverage
New / sealed items
Manufacturer warranty
Apple products retain their manufacturer warranty. We help you verify warranty status before dispatch.
Verified used items
OjaGadgets 14-day guarantee
We guarantee the device works as described for 14 days after delivery. Report any discrepancy immediately.
Custom-built / CTO
Component warranty varies
Individual components carry their manufacturer warranty. We provide documentation and help with claims.
AppleCare & extended coverage
AppleCare+ can be added to eligible Mac purchases. When ordering a new or sealed Mac, let us know and we can include AppleCare+ in the quote. AppleCare provides:
- Extended hardware coverage (up to 3 years from purchase)
- Accidental damage protection (limited incidents, with service fee)
- Priority access to Apple support
- Coverage valid at Apple authorized service locations worldwide
Not all items are AppleCare-eligible. Used or refurbished Macs may not qualify. We confirm eligibility before you pay.
How we handle delays
Delays happen. What matters is how they're handled.
Immediate notification
If sourcing or shipping takes longer than quoted, we tell you immediately — not after you ask.
Updated ETA
Every delay notification includes a new realistic timeline, not a vague 'soon.'
Options if unacceptable
If the new timeline doesn't work for you, we discuss alternatives including deposit refund, item swap, or order cancellation.
No silence
We never go silent on an active order. If you haven't heard from us in 48 hours during an active sourcing window, message us.
How to reach support
Best for quick questions, order status checks, and pre-purchase inquiries. Response within a few hours during business hours.
On-site messaging
Use the messaging feature on the site for detailed inquiries, order issues, or support requests that need documentation.
Support is founder-led. You're talking to the person who sources and ships your device, not a call center.
Review a written quote before you confirm.
Know your Mac configuration? Browse CTO options. Need a gaming PC, workstation, or specialty device? Start a request and we will prepare a written quote for the specific order.